Cancellation & Refund Policy

We value your trust. Our transparent policy ensures you have flexibility and peace of mind with your purchases.

24-Hour Window

Cancel within 24 hours of payment for a full refund

Quick Processing

Refunds processed within 5-7 business days

Secure Payments

All transactions through Razorpay gateway

Original Method

Refund to the same payment method used

Important: 24-Hour Cancellation Window

All cancellation requests must be submitted within 24 hours of the payment transaction. Cancellations requested after this period will not be eligible for a refund. Please review your purchase carefully before the 24-hour window expires.

Cancellation Policy

Eligible for Cancellation

•Training Programs: Cancel within 24 hours of enrollment payment for a full refund
•AI Resume Writing Service: Cancel within 24 hours of payment before resume generation begins
•Event Registrations: Cancel hackathon or workshop registrations within 24 hours of payment
•Premium Services: Any paid service can be cancelled within 24 hours of initial payment

Not Eligible for Cancellation

•Cancellation requests made after 24 hours of payment
•Resume writing service after the resume has been generated and delivered
•Training programs after course materials have been accessed or downloaded
•Events that have already commenced or been completed
•Services that have been fully or partially consumed

Refund Policy

Refund Processing

Once your cancellation request is approved, refunds will be processed as follows:

Processing Time: 5-7 business days from approval
Refund Method: Original payment method (Credit/Debit Card, UPI, Net Banking)
Amount: 100% of the payment amount (no processing fees deducted)
Confirmation: Email notification upon refund initiation and completion

Bank Processing Time

Please note that while we process refunds immediately, it may take an additional 3-5 business days for your bank or card issuer to credit the amount to your account.

How to Request Cancellation

Check Eligibility

Ensure your cancellation request is within 24 hours of payment and the service hasn't been consumed.

Contact Support

Send an email to our support team with the following information:

• Transaction ID / Order ID
• Registered email address
• Service/Product name
• Reason for cancellation

Wait for Confirmation

Our team will review your request within 24 hours and send you a confirmation email.

Refund Processing

Once approved, your refund will be initiated and completed within 5-7 business days.

Special Circumstances

Technical Issues

If you experience technical difficulties preventing you from accessing purchased services, please contact us immediately. We will investigate and provide appropriate solutions, which may include extensions, credits, or refunds regardless of the 24-hour window.

Service Not as Described

If the service or product significantly differs from what was advertised, you may be eligible for a refund even after the 24-hour window. Please provide detailed documentation of the discrepancy.

Payment Errors

In case of duplicate payments or incorrect charge amounts, please contact us immediately. We will investigate and process refunds promptly, regardless of the standard cancellation window.

Force Majeure

If events beyond our control (natural disasters, pandemics, etc.) prevent us from delivering the service, we will offer full refunds or reschedule options at no additional cost.

Need Help?

Our support team is here to assist you with any cancellation or refund queries.

Email Us

[email protected]

Call Us

+91-9568682999

Support Hours

Mon-Sat: 9 AM - 6 PM

Quick Facts

24-hour cancellation window

5-7 business days refund processing

100% refund, no deductions

Secure Razorpay gateway

Related Policies

Terms & Conditions →

Last Updated: January 2, 2026

GenAiVersity reserves the right to modify this policy. Changes will be effective immediately upon posting.